About a year ago, we purchased a bed from a company called Dolphin Furniture (based in Denmark). Fantastic wood and great workmanship…or so it seemed.
This is something really hard to describe, so bear with me.
The bed can be “configured” into other uses. A junior bed, to a full cot, to something that resembles a baby balcony. We thought we would put it into baby balcony mode and go go gadget screw driver, the masterpiece was complete. I then placed the standard thickness mattress into the bed and watched in confusion, as the protective bar was just a little too high. How high? Well, let me put it this way: Munchkin would not get over it, or under it. But if she were to slip her hands or feet in, they could easily get stuck at the knee or elbow. If she pushed hard enough, I am sure she could trap her head and it would hurt! Rather than take the risk, I remove said bar, which so happens to also obstruct the baby’s route to mommy heaven. The bar is out and there are four screws that kept it in place (two at the headboard and two at the footboard). I remove the footboard without much fuss. But the headboard is a different story. The screws are not really standard hardware store kit, one half of the screw is made for wood, the other half is like a screw for a nut or bolt. What happens is that the wood half goes into the headboard and the bolt half has a strange metal cap that screws in and allows for the bar to lock into place.
So I start turning the cap and thus the screw – the cap falls off, leaving the screw in the wood. Oh crap, the screw is stuck. I try and put the cap back in and tighten it more (making the screw and all go deeper into the wood), but the cap is too lose to the screw and will not come out. After about a minute of tightening and seeing it does not work, suddenly the cap comes lose, taking the bolt with it and the other half of the screw is stuck in the wood.
Yes, by hand, I twisted a metal rod to break in half. Hulk strong, but damn! So the wooden part of the screw has this dangerous sharp bit still sticking out, that is completely round and too small to get with the pliers or to get it out a different way. Did I mention that the screw below it is also stuck?
We contacted both the seller and Dolphin for help in the matter, as it is plain to see that we’re dealing with a failure in the parts here. You should be able to configure the bed…I mean, tha’s why we bought it.
The reply was less than helpful! In short: Your fault! We won’t replace and anyways, we don’t make that bed anymore.
SO MUCH FOR THE FREAKING GUARANTEE!!!!!!!!!! Lifetime, my arse!
We have recruited our fleet of lawyers to write a nice letter, explaining to them in more precise terms that the bed simply failed to do its job.
It’s a fine line though, because I broke it…but was it really my fault?
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